Return & Refund Policy

We accept returns within 30 days after you receive the items. To qualify for a return, goods must be unused, in original condition and original packaging. Defective items must include clear photos or videos as proof.

Please contact our customer service first before sending items back. Unauthorized returns will not be accepted. Customers need to cover return shipping fees unless the item is defective due to our side.

Once we receive and inspect the returned goods, we will process your refund within 3–5 business days. The refund will be returned to your original payment account.

Personalized products and clearance sale items cannot be returned or refunded unless there are quality defects.

If you receive damaged, broken or incorrect goods, please contact us within 7 days upon delivery with supporting materials. We will arrange replacement or refund for you.

All return shipping costs are borne by the buyer unless the error is made by our store.